EXCHANGE & RETURN

We hope you love your Coco & Wolf piece, but if something isn’t quite right, we’re here to help.

Returns

We accept returns within 14 days of delivery for unused items in their original condition and packaging.

To request a return, please email us at hello@cocoandwolf.com with your order number and reason for return. We’ll guide you through the next steps.

Please note:

• Items must be unused, unwashed, and in perfect condition
• Return shipping costs are the responsibility of the customer
• We recommend using a tracked service, as we cannot be responsible for items lost in transit

Once your return is received and approved, your refund will be processed to your original payment method.

Exchanges

If you would like to exchange your item, we recommend placing a new order to secure availability, and returning your original item for a refund.

Faulty or Incorrect Items

In the unlikely event that your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we will resolve this as quickly as possible.

Made to Order Items

Please note that made-to-order, personalised and archive items are non-returnable, unless faulty.