FREE STANDARD UK SHIPPING ON ORDERS OVER £100

YOUR ORDER

All of our pieces are handmade to order (occasionally we hold a small amount of stock but generally your items will be made for you).

For this reason please allow approximately 10 - 14 working days for your order to be completed and ready for shipping. We process and make all orders as quickly as possible and will always try to deliver sooner if we can.

We will notify you by email once your order is made and ready for dispatch.

 

DELIVERY 

We use DPD Interlink Express couriers, a tracked service to send your parcels to you with 24 hours of despatch. We'll email you to let you know when your order is dispatched, including the parcel tracking number so you can keep updated with its progress and you will receive an hours delivery window.

UNITED KINGDOM

FREE STANDARD DELIVERY FOR ORDERS OVER £100

Small Items sent via Royal Mail 1st Class (7-10 working days) all orders up to £20: £1.50

Standard delivery sent via DPD Interlink Express couriers (10-14 working days) all orders up to £100: £4.95

Express delivery via DPD Express Service (3-5 working days): £12.95

 

EUROPEAN UNION

Standard delivery (10-14 working days): £4.70

International Tracked & Signed (7-10 working days): £9.40

(Countries within the EU are Austria, Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark (excluding Faroe Islands and Greenland), Estonia, Finland (except Aland Islands), France, Germany, Gibralter, Greece, Hungary, Ireland, Italy (except Vatican City), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, San Marino, Slovak Republic, Slovenia, Spain (except Canary Islands) and Sweden.

 

REST OF THE WORLD

International Tracked & Signed (7-10 working days): £12.45

 

Please note that Coco & Wolf do not accept responsibility for additional taxes and duties that are incurred when shipping outside of the UK

 

RETURNS

We hope you are satisfied with your purchase from Coco & Wolf.  If however for any reason you would like to exchange or return your purchase please notify us within 7 days of receipt of your order by email, quoting your order number and reason for return.

We expect items to be returned in perfect condition, unworn with tags attached and in their original packaging.

In the unlikely event a product is faulty we will refund the full purchase price.

The customer is responsible for the cost of the return postage.

For all items returned we strongly advise you to return using a secure postal method, as we can not refund or exchange for items not received.

Sale or discounted items are final and are not subject to our usual returns policy, unless faulty.

 

COPYRIGHT

All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text and design of our website / marketing material are and will remain the property of Coco & Wolf. We will treat any infringement of these rights seriously.

 

PRIVACY

We take our customers privacy very seriously and will never share any personal information provided to us with a third party.