terms & conditions
FREE STANDARD DELIVERY FOR ORDERS OVER £100
Small Items sent via Royal Mail 1st Class (7-10 working days) all orders up to £20: £1.50
Standard delivery sent via DPD Interlink Express couriers (10-14 working days) all orders up to £100: £4.95
Express delivery via DPD Express Service (3-5 working days): £12.95
Standard delivery (10-14 working days): £4.70
International Tracked & Signed (7-10 working days): £9.40
(Countries within the EU are Austria, Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark (excluding Faroe Islands and Greenland), Estonia, Finland (except Aland Islands), France, Germany, Gibralter, Greece, Hungary, Ireland, Italy (except Vatican City), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, San Marino, Slovak Republic, Slovenia, Spain (except Canary Islands) and Sweden.
REST OF THE WORLD
International Tracked & Signed (7-10 working days): £12.45
Please note that Coco & Wolf do not accept responsibility for additional taxes and duties that are incurred when shipping outside of the UK
We hope you are satisfied with your purchase from Coco & Wolf. If however for any reason you would like to exchange or return your purchase please notify us within 7 days of receipt of your order by email, quoting your order number and reason for return.
We expect items to be returned in perfect condition, unworn with tags attached and in their original packaging.
In the unlikely event a product is faulty we will refund the full purchase price.
The customer is responsible for the cost of the return postage.
For all items returned we strongly advise you to return using a secure postal method, as we can not refund or exchange for items not received.
Sale or discounted items are final and are not subject to our usual returns policy, unless faulty.
All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text and design of our website / marketing material are and will remain the property of Coco & Wolf. We will treat any infringement of these rights seriously.
We take our customers privacy very seriously and will never share any personal information provided to us with a third party.