All of our luxury clothing and interiors are handmade to order and so we ask that you allow 10-14 working days for your order to be processed and made, ready for shipping. We will always endeavour to deliver to you sooner than this if we are able to.
Express Delivery is available, by which your order is prioritised, and made in 3-5 working days.
You'll be kept up to date at every stage. As well as receiving an order confirmation, you will also be notified once your order is made and ready for dispatch, and again when the item is on it's way.
We offer free delivery on all UK orders over £150.00. These parcels all be sent using DPD courier delivery service.
We use DPD Interlink Express couriers to send all orders on and over £20.00 This is a tracked service to send UK parcels, and these are guaranteed within 24 hours of despatch. You will receive a parcel tracking number as soon as your order is dispatched so you can keep up to date with the progress, and on your delivery day you will receive a one hour delivery window.
All items under 2kg in weight are sent via Royal Mail. Standard Delivery: £10.15
Orders over 2kg: International Tracked & Signed: £26
(Countries within the EU are Austria, Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark (excluding Faroe Islands and Greenland), Estonia, Finland (except Aland Islands), France, Germany, Gibralter, Greece, Hungary, Ireland, Italy (except Vatican City), Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, San Marino, Slovak Republic, Slovenia, Spain (except Canary Islands) and Sweden.
REST OF THE WORLD
All items under 2kg in weight are sent via Royal Mail International Tracked & Signed: £15.55
Orders over 2kg: International Tracked & Signed: £56
Please note that Coco & Wolf do not accept responsibility for additional taxes and duties that are incurred when shipping outside of the UK.
We hope you are completely satisfied with your purchase from Coco & Wolf. If, however, for any reason you would like to exchange or return your purchase please notify us within 7 days of receipt of your order by email, quoting your order number and reason for return. We will then confirm your return request, and provide you the returns address.
All items must be returned in perfect condition, unworn with all tags attached and in the item's original packaging.
In the unlikely event a product is faulty we will refund the full purchase price.
Return charges are the customer's responsibility, and we strongly advise you to return using a secure postal method, with a proof of postage, as we are unable to refund or exchange tems not received.
Sale or discounted items are final and are excluded from our returns policy, unless faulty.
All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text and design of our website/marketing material are and will remain the property of Coco & Wolf. We will treat any infringement of these rights seriously.
We take our customers privacy very seriously and will never share any personal information provided to us with a third party.