RETURNS

We hope you are completely satisfied with your purchase from Coco & Wolf. If, however, for any reason you would like to exchange or return your purchase please notify us within 7 days of receipt of your order by email, quoting your order number and reason for return. We will then confirm your return request, and provide you the returns address. 
All items must be returned in perfect condition, unworn and unused with all tags attached and in the item's original packaging.
In the unlikely event a product is faulty we will refund the full purchase price.
Return charges are the customer's responsibility, and we strongly advise you to return using a secure postal method, with a proof of postage, as we are unable to refund or exchange items not received.
Personalised, sale or discounted items are final and are excluded from our returns policy, unless faulty.


Request an exchange or return

 

CANCELLATIONS 

If you want to cancel your order please notify us as soon as possible by emailing us at hello@cocoandwolf.com

If the order is cancelled before it ships and we have already charged your card, then we will of course issue a full refund upon your instruction. Cut-off time for shipping is usually 2pm. We don't ship or deliver at the weekend or on bank holidays.

If you notify us that you wish to cancel your order after it has shipped out, we will not refund the original shipping cost on your order and you may also incur an additional return to sender fee if it is issued by the courier or postal service used for your delivery. This return to sender fee is usually the same cost as your original postage charge but it can vary.

In the case of a late cancellation we will refund you for the cancelled order minus the original shipping cost and return to sender fee once the cancelled order has arrived back at our warehouse and has been processed and checked accordingly. At this point we will notify you by email of the exact charges to be deducted from your refund to the email address that you supplied us with on your original order.

Once your refund is actioned by us, please allow 3-5 working days for the funds to be available again in your account.

Please note that Coco & Wolf do not accept responsibility for additional taxes and duties that are incurred when shipping outside of the UK.